ROI calculator · Voice AI for contact centres

What Is the Price of
an Unanswered Calls?

Run a Quick Calculation Yourself

Kalimera.ai answers every call instantly, resolves routine requests on its own and hands complex cases to your team.

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Revenue & growth calculator

What Do Your Missed Calls Add Up To?

Move the sliders or type your own numbers. See the orders and revenue Kalimera.ai wins back each month.

Indicative estimate only. Based on the figures you enter. Not an offer, forecast, promise or guarantee of results. Read the full notice.

Which calls does the AI answer?Your team keeps answering as today. The AI only picks up calls that would otherwise be missed: busy lines, peaks and out-of-hours.

How many calls do you miss today?Estimate from lines/agents and working hours

Don’t know how many calls you miss today? Tick the box and we estimate it from your capacity: how many calls you can answer at the same time, your working hours and your peak hours. If you know the real number, leave it unticked and enter it below.

Monthly inbound calls

Total calls the business receives per month

Calls unanswered or abandoned

Busy signals, drops and hang-ups during peaks. = 0 calls a month

Average handling time

Minutes per call, including wrap-up

AI handling time per call

The AI looks up customer data instantly, so its calls are shorter than a human agent’s. Used for the AI talk time below.

Cost per human agent hour

Fully loaded cost of one human agent (a person, not the AI), in euros. Count every salary payment in the year (14 in Greece).

Work it out from the monthly salary

Share the AI resolves without a human agent

Platform-wide in production: 92% autonomous

Calls about a new order

What share of these calls are about placing a new order?

Average order value

Average basket per order, in euros

What happens with Kalimera.ai · per month

Calls unanswered today

0 calls

0 calls × 0% unanswered or abandoned.

Human-agent hours needed to answer them

0 h

0 calls × 0 min ÷ 60.

Answered by Kalimera.ai without a human agent

0 calls

0 missed calls × 0% resolved by the AI.

Human-agent cost the AI takes over

€0

What it would cost to have people answer the calls the AI resolves: 0 calls × 0 min ÷ 60 = 0 h × €0/h.

New orders the AI captures

0 orders

0 missed calls the AI resolves × 0% about a new order.

Revenue from those orders

€0

0 orders × €0 average order value.

What the AI earns you each month

€0≈ €0 per year

€0 human-agent cost taken over + €0 revenue from new orders.

AI talk time you would need

0 min a year≈ 0 min a month

0 calls a month resolved by the AI (out of the missed calls only) × 0.25 min = 0 min a month; 0 × 12 = 0 min a year. Billed per second, with a 15-second minimum per call; calls the AI passes on to your team are not charged.

Important notice. This calculator gives an indicative, non-binding estimate for illustration only. The results are based solely on the figures you entered and on general assumptions, which Kalimera.ai has not verified. They are not an offer, quotation, forecast, promise or guarantee of any savings, revenue or other result, and they do not form part of any contract. Actual results may differ materially and depend on factors such as call volumes and types, customer behaviour, integrations and implementation. The estimate does not include the cost of the Kalimera.ai platform. Kalimera.ai accepts no liability for decisions made in reliance on these figures. Any commitments are limited to those expressly set out in a written agreement signed by both parties.

Which calls does the AI answer?The AI picks up every call first and passes complex cases to your team.

How many calls do you miss today?Estimate from lines/agents and working hours

Don’t know how many calls you miss today? Tick the box and we estimate it from your capacity: how many calls you can answer at the same time, your working hours and your peak hours. If you know the real number, leave it unticked and enter it below.

Total inbound calls per week

All calls the contact centre receives in a week

Missed calls per week today

Unanswered, abandoned or out-of-hours calls. = 0% of all calls

Share of all calls the AI resolves end to end

Routine requests fully resolved by Kalimera.ai

Time saved per call passed to your team

The AI identifies the caller and pulls up their data before the handover, so your agent needs less time

AI handling time per call

The AI looks up customer data instantly, so its calls are shorter than a human agent’s

Agents in your contact centre today

Full-time equivalents on the phones today. Leave at 0 to work it out from handling time, hours and occupancy.

Average handling time

Minutes per call handled by a human agent, including wrap-up

Contract hours per FTE per week

Paid hours of one full-time agent

Agent occupancy

Share of paid time actually spent on calls

Annual cost per FTE

Fully loaded yearly cost of one human agent, in euros. Count every salary payment in the year (14 in Greece).

Work it out from the monthly salary

As-is vs. to-be with Kalimera.ai · per week

	As-iscurrent	To-beKalimera.ai	Business impact
Total inbound calls	0all calls this week	0same demand
Answered calls	00 − 0 missed	0every call answered	All calls answered, by the AI or a human
Missed calls	00% of 0 calls	0AI answers instantly, 24/7	0 more calls answered each week, including outside working hours
AI-handled calls	0no AI today	00% × 0 calls	0% of all calls resolved by the AI
Human-handled calls	0all answered calls	00 − 0 AI-handled	Humans focus on complex issues
Average time per call (all calls)	0 minhuman agents today	0 minAI 0 min × 0 + team 0 min ÷ 0	Average of all calls, AI and team (not just the AI).
Required human FTE	00 ÷ 0 = 0.00 → 0	00 ÷ 0 = 0.00 → 0	0 FTE capacity reclaimed
Annual human labour cost	€00 FTE × €0	€00 FTE × €0	€0 gross savings

Gross annual savings on human labour

€0≈ €0 per month

0 FTE today (€0) − 0 FTE with Kalimera.ai (€0), while answering every call instead of 0 of 0.

AI talk time you would need

0 min a year≈ 0 min a month

0 AI-resolved calls a week (out of all calls) × 0.25 min × 52 weeks = 0 min a year ÷ 12 = 0 min a month. Billed per second, with a 15-second minimum per call; calls the AI passes on to your team are not charged.

Important notice. This calculator gives an indicative, non-binding estimate for illustration only. The results are based solely on the figures you entered and on general assumptions, which Kalimera.ai has not verified. They are not an offer, quotation, forecast, promise or guarantee of any savings, revenue or other result, and they do not form part of any contract. Actual results may differ materially and depend on factors such as call volumes and types, customer behaviour, integrations and implementation. The estimate does not include the cost of the Kalimera.ai platform. Kalimera.ai accepts no liability for decisions made in reliance on these figures. Any commitments are limited to those expressly set out in a written agreement signed by both parties.

How we calculate

Two Views of the Same Contact Centre

Both calculators are correct. They answer different questions, so pick the one that matches the decision you are making.

Revenue & growth: “How much am I losing today?”

Looks only at the calls you miss today. It shows the human-agent time it would take to answer them and the orders Kalimera.ai wins back. Kalimera.ai works alongside your team rather than replacing it.

Missed calls × share the AI resolves on its own
Hours × cost per agent hour = cost the AI takes over
Calls about a new order × average order value = recovered revenue

Capacity & efficiency: “What is my team’s capacity worth?”

Looks at the whole contact centre: how many agents you need today and how many you need when the AI resolves routine calls end to end.

Calls one agent handles = weekly hours × occupancy × 60 ÷ handling time
Required agents = human-handled calls ÷ that capacity
Labour cost = agents needed × annual cost per agent

Questions

About These Numbers

What teams usually ask when they run the calculator.

Where do the example values come from?

They are realistic starting points so the calculator opens in a working state. Replace every value with your own numbers; the results update instantly.

Why do the two calculators give different results?

They measure different things. Revenue & growth looks only at the calls you miss today and the orders they carry. Capacity & efficiency looks at all calls and the agents needed to handle them. Both are valid views of the same operation.

Does the result include the cost of Kalimera.ai?

No. Both views show gross value. Kalimera.ai is priced as a one-off setup fee plus packages of talk time: you buy minutes and pay per second, with a 15-second minimum per call. From the second year you only buy talk time. Both calculators show roughly how many talk minutes you would need. We size the package to your call volume and share a business case, including cost, net benefit and payback, once we understand your operation.

Can I enter missed calls as a number instead of a percentage?

Yes. Use the % / calls switch next to the missed-calls field. The value converts automatically and the results stay the same.

Are these figures a commitment?

No. They are an indicative estimate based on the figures you enter. Any commitments are made only in a written agreement signed by both parties.

Ready when you are

Turn Your Estimate Into a Plan

Share your numbers with us and we will build a business case sized to your call volume, with platform cost, net benefit and payback.